Financial claims authority inundated with bank complaints
The Commission took a strong stand against ATO's failure to investigate bank complaints about the financial claims system on 1 February 2017. The Commission was able to bring more public pressure on ATO than the Australian Competition and Consumer Commission (ACCC) could muster and thus ended the practice of the ACCC conducting internal audits of the financial claims system without first interviewing banks themselves. The Commission found that there had been insufficient time for banks to complete the necessary due diligence and to respond in time for the ACCC to conduct their own checks and examine the claims data.
The Commission concluded that it was unlikely that a bank would have been adequately able to investigate and respond to its own customer complaints about the system. In particular, the Commission believed that banks would have likely made incorrect claims, had provided incorrect information to the Commission, or had missed important issues or had failed to provide an adequate justification for the amounts they claimed to have been paid. This would h예스 카지노ave placed them at a significant disadvantage against smaller banks which, like the other banks at the hearing, had not been aware of the financial claims system prior to its introduction.
Under the terms of the Fair Trading Agreement between the Commission and the big four banks the ACCC and the ACCC itself have to provide bank information relating to complaints and those making claims against other banks to the ACCC. The Commission has agreed to allow the ACCC to review claims about the bank accounts of its members without actually conducting an investigation or interview. How강원랜드카지노ever, due to the way in which the ACCC's own audits of the financial system have been conducted, it is not yet possible to establish whether any of the ACCC's complaint호 게임s to the banks were properly addressed. The Commission also did not have the ability to conduct independent interviews with banks about their dealings with the Commission, which were the only interviews relevant to the issue of transparency.
The Commission's approach to the banking industry has changed since the launch of its financial complaints system. In 2004 the Commission's general practice was to consider all complaints and take all steps needed to ensure that no particular claim was justified. As a result many complaints were resolved before an investigation had even commenced. In light of the need to develop a system for the processing of complaints against banks the Commission has therefore modified the way in which it deals with complaints.
The Commission has decided to pursue a number of measures, including:
creating a special committee to review issues of confidentiality and freedom of information from the banks; creating a working group to work with the banks and the Financia